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Checking out my February issue of CRM Magazine, I was emphatically saying “yes” to every sentence I read in the lead article “Helping Hands.” (more…)

How does your organization or company size up to the possibilities of reaching out and marketing on the web? Can you improve? How? (more…)

Today I read Fluent, Razorfish’s recently released report on social influence and the state of marketing in social arenas. (more…)